Frequently Asked Questions

THE TOO SNATCHED PROCESS

1. Purchase your order.

2. You will receive an order confirmation e-mail detailing your purchase. 

3. After your confirmation e-mail, the processing period begins. Processing time is 5 business days. Business days exclude weekends and holidays. 

4. After the processing period is over, your shipping label will be created.

5. You will receive an e-mail with your tracking number. 

6. Your package is shipped off via USPS Priority mail (2-10 business days US) (6-15 business days International).

PROCESSING TIME

The processing time is 5 BUSINESS DAYS. No hair is readily available for purchase. This is the time it takes to receive hair from our trusted vendors. Once your order has been processed, you will receive your tracking number via e-mail. This will be the same e-mail you used when you placed your order. Make sure you check your spam folder and wait at least 10 business days before contacting us. 

SHIPPING TIME

(United States) 2-10 BUSINESS DAYS VIA USPS Priority Mail.

(International) 6-15 BUSINESS DAYS via USPS Priority Mail.

This time does not include the processing period.

Expect delays during sales periods & holidays. (1-5 day delay) .

REFUNDS/RETURNS/CANCELLATIONS

ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.

If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 48 hours of original purchase date.

INTERNATIONAL ORDERS Canada, UK, Australia

(International) 6-15 BUSINESS DAYS via USPS Priority Mail

We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding of the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.

LOCAL ORDERS

Processing time still applies because NO hair is readily available and must be ordered from our vendors.

LOST/DAMAGED/STOLEN PACKAGES

We are NOT responsible for any lost, damaged or stolen packages. You will not receive a refund for lost, damaged, or stolen packages. Your order will not be replaced. 

All packages will have a tracking  number. USPS updates their system every time your package is transferred to another destination. 

If you will not be at home on the expected arrival date/time, you can request to have your package held at your local USPS post office via WWW.USPS.COM

 

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